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Evidence Guide: MSS402032 - Interpret cost and waste in terms of customer value

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS402032 - Interpret cost and waste in terms of customer value

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer benefits and cost components of process

  1. Identify customer benefits in process
  2. Identify cost components in process and determine those which deliver customer benefits
Identify customer benefits in process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify cost components in process and determine those which deliver customer benefits

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine options to reduce waste (muda)

  1. Identify performance required to meet customer needs in own work and/or that of team
  2. Identify actual performance
  3. Compare cost components of process with current targets
  4. Separate cost components into those that contribute to customer benefits and those that do not
  5. Determine non-contributing cost components that are not required and which are under control of individual or team
  6. Recommend changes to reduce muda and obtain approvals according to procedures
  7. Adopt approved changes to reduce muda
  8. Monitor effect of changes in relation to cost factors and customer benefits to determine recommendations for further improvements
Identify performance required to meet customer needs in own work and/or that of team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify actual performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare cost components of process with current targets

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Separate cost components into those that contribute to customer benefits and those that do not

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine non-contributing cost components that are not required and which are under control of individual or team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend changes to reduce muda and obtain approvals according to procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt approved changes to reduce muda

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effect of changes in relation to cost factors and customer benefits to determine recommendations for further improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge